Vishal Saxena

Because the role of IT organizations is to enable business managers to run their businesses better, there has been a constant need for aligning IT closer to business. We often hear business managers complain that a software solution isn't what the business needed. We have personal experience with this problem - in a previous life one of us worked for a consulting company that built turnkey applications for large enterprises. In such projects, a typical lifecycle starts with a set of consultants who visit the customer and capture requirements in a Word document. Better-run projects include screenshots of the future application in the requirements documents. Several months later, the software is delivered, followed by a lengthy maintenance phase. The budget allocation for the maintenance and enhancements of the application is typically several times higher than the i... (more)